About product sales
Depending on the product, it will be shipped within 3 business days
after the order is placed.
If more time is required, we will contact you.
About International shipping
We use EMS by Japan Post as it is the most reliable and globally provided service for your convenience.
It is traceable (with some exceptions depending on the country), and is signed for upon arrival.
For details, please refer to Japan Post website at http://www.post.japanpost.jp/int/ems/index_en.html
EMS delivery service may not be offered to certain countries or regions , so you are uncertain, please feel free to ask us.
We assume no responsibility for loss or damage during shipping as stipulated in the Japan Post EMS regulations.
We, however, assist our customers by contacting the Japan Post to investigate any possible issues resulting from the EMS handling.
We can not declare false values on customs forms. We state the actual value.
Depending on the country, delivery can take anywhere from 2 to 6 days on average. However understand that delivery may take longer than expected due to package inspection while in customs.
Packages sent via EMS are insured in case of loss or damage up to 20,000 yen (about US$185 or €170). Please note that EMS packages can't ship to APO or AP addresses (PO Box addresses are OK).
As a general rule, we do not accept deliveries other than EMS.
Lastly, EMS deliveries can be tracked online from the following link: <http://www.post.japanpost.jp/int/ems/delivery/index_en.html>